DATA RETENTION POLICY

At Apparel by Deeone,

We value your trust and are committed to protecting your personal information. This Data Retention Policy explains how long we keep the information you provide and the principles we follow when handling your data.

1. Purpose of Data Retention

We collect and retain customer data only for as long as it is necessary to:

• Process and fulfill your orders.

• Provide customer support and manage your account.

• Comply with legal, financial, and regulatory obligations.

• Improve our services, products, and shopping experience.

2. Types of Data Collected

The information we may retain includes:

• Personal details (name, email address, phone number, shipping address).

• Order and payment details (transaction records, product preferences).

• Communication records (emails, WhatsApp/Instagram inquiries, customer support chats).

• Website usage data (cookies, browsing activity, preferences).

We do not store credit card information; all payments are processed through secure, third-party providers.

3. Retention Periods

• Customer accounts & order history: Retained for up to 5 years to support returns, warranties, or repeat purchases.

• Transaction records: Retained for a minimum of 7 years as required by Nigerian tax and financial regulations.

• Marketing communications: Retained until you unsubscribe or request deletion.

• Cookies & browsing data: Retained for up to 12 months, depending on your browser settings.

4. Data Deletion & Anonymization

When retention periods expire, personal data will be securely deleted, anonymized, or archived in compliance with Nigerian Data Protection Regulation (NDPR) and international best practices.

5. Your Rights

You have the right to:

• Request access to the information we hold about you.

• Request correction or deletion of your personal data.

• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at support@apparelbydeeone.com.

6. Updates to this Policy

We may update this Data Retention Policy from time to time to reflect changes in law, regulations, or our business practices. The latest version will always be available on our website.